Plusnet cuts contract length…cheers all ’round!
Posted by Geoff Slaughter - 21/09/09 at 03:09 pm
Plusnet has reduced the length of its contracts with customers for broadband services from 18 to 12 months.
As well as reducing the contract term, the cancellation policy has been amended so that customers will only be charged the cost of setting up their account or for any hardware they have taken if they leave within 12 months of joining rather than for the outstanding subscription that they owe, a policy which other providers favour. If customers stay for longer than 12 months then they will not have to pay for these costs. This policy is also being extended to existing customers.
Customers can also choose to pay for set-up and hardware up front if they want the flexibility to leave without notice.
Plusnet previously had 18-month contracts for Value and Unlimited products, which meant that if customers left before the 18-month contract ended, they would have been liable to pay an early termination charge which was calculated as any outstanding subscription charges until the contract end date.
Plusnet's homephone product, which offers included evening and weekend local, national calls to customers as well as 300 minutes of international calls remain contract free.
Plusnet believes that these changes will make the decision to sign up easier than ever through shorter and much more flexible contracts.
Anthony Vollmer, CEO of Plusnet said "Moving to shorter commitment periods allows customers so much more flexibility. We want our customers to stay with us because they love our phone and broadband products, not because we have tied them into lengthy contracts."
Dongles4U says..."Ahh, thanks Plusnet!"
November 18th, 2009 at 7:44 pm
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